Dedicated Support

Steps to request deletion

1. Send an email to support@clockee.eu from the address linked to your Clockee account.
2. Clearly state that you want to delete your account (e.g. "I request deletion of my Clockee account").
3. You'll receive confirmation from our support team; the account will be deactivated and data deleted within the timeframes below.

Deleted data and retention

• Deleted: user profile, email, contact data, shops and settings, bookings and data linked to your account.
• Retained for legal obligations: billing and payment data (Stripe) for the period required by tax law (typically 10 years).
• Timing: request processed within 30 days; effective deletion from our systems within 90 days, except where retained for legal obligations.