Terms and Conditions

1. DEFINITIONS AND SCOPE OF THE SERVICE

Clockee (hereinafter "the Company" or "we") provides a SaaS (Software as a Service) platform for online booking management for all appointment-based businesses, including but not limited to:

• Beauty sector: hairdressers, barbers, beauty centers, nail salons
• Professional services: medical, dental, veterinary practices, legal consulting
• Wellness and fitness: personal trainers, physiotherapists, massage centers, gyms
• Technical services: workshops, technical support, repairs
• Consulting: accountants, architects, various consultants
• Other appointment-based services: private lessons, coaching, photography

The Service includes:

• Online booking system with multi-operator calendar
• Client management and automatic email notifications
• Admin dashboard for business owners
• Shareable links for client bookings
• Scalable plans: Lite (up to 75 bookings/month), Plus (unlimited), Advanced (with analytics)

2. ACCEPTANCE AND CHANGES

Use of the Service implies full acceptance of these Terms and Conditions. The Company reserves the right to amend these terms with 30 days' notice by email. Continued use after notification constitutes acceptance of the changes.

3. REGISTRATION AND USER RESPONSIBILITY

3.1

Registration requires truthful and up-to-date information about your professional activity. You are responsible for the security of your credentials.

3.2

You agree to use the Service exclusively for lawful purposes related to your professional activity, without:

• Violating third-party rights or applicable laws
• Attempting reverse engineering or unauthorized access
• Exceeding the limits of your subscribed plan
• Uploading illegal, inappropriate, or irrelevant content for your activity
• Using the service for activities that do not comply with professional sector regulations

4. PLANS AND PAYMENTS

4.1

Plans are billed monthly or annually according to the chosen rate. Renewal is automatic unless cancelled.

4.2

Prices may change with 60 days' notice. Existing users keep their price for the current billing cycle.

4.3

Payments are processed via Stripe. In case of non-payment, the service may be suspended after 7 days of arrears.

5. RIGHT OF WITHDRAWAL

Under the Italian Consumer Code, consumers have a right of withdrawal within 14 days of subscription for digital services. Withdrawal may be exercised by email to support@clockee.eu. For active subscriptions, cancellation requires 30 days' notice.

6. AVAILABILITY AND LIMITATIONS

6.1

We guarantee 99.5% monthly uptime, excluding scheduled maintenance notified 24 hours in advance.

6.2

The Company is not liable for:

• Interruptions due to force majeure
• User connectivity issues
• Data loss due to improper use of the service
• Indirect or consequential damages arising from failed professional services

7. DATA PROTECTION AND PRIVACY

7.1

Personal data is processed under GDPR and our Privacy Policy, with particular care for sensitive data in healthcare and professional activities.

7.2

Data is stored on EU servers for the duration of the contractual relationship and for periods required by professional sector regulations.

7.3

You may request data portability and export in JSON/CSV format.

8. APPOINTMENT LIABILITY

8.1

Clockee acts solely as a technological intermediary for booking management. Liability for professional services delivered, cancellations, no-shows, and quality of service is exclusively between the end client and the professional/business.

8.2

Each business independently defines cancellation, refund, and appointment policies according to its professional sector regulations.

8.3

You are responsible for complying with professional, ethical, and sector regulations applicable to your activity.

9. REGULATORY COMPLIANCE

9.1

For regulated healthcare and professional activities, you warrant that you hold all required authorizations, licenses, and certifications.

9.2

You are responsible for compliance with privacy rules specific to your sector (e.g. professional secrecy for doctors, lawyers, etc.).

10. INTELLECTUAL PROPERTY

Clockee software, design, and content are protected by copyright. Reproduction, distribution, or modification without written authorization is prohibited.

11. SUSPENSION AND TERMINATION

11.1

We may suspend an account in case of:

• Violation of these terms
• Suspicious, fraudulent, or non-compliant professional activity
• Non-payment beyond 15 days
• Use for illegal or unauthorized activities

11.2

Termination may occur by either party with 30 days' notice. Pro-rata refunds only if provided by the plan.

12. GOVERNING LAW AND JURISDICTION

These terms are governed by Italian law. For consumer disputes, the consumer's court has jurisdiction. For commercial disputes, the Court of Rome has jurisdiction. Mediation under Legislative Decree 28/2010 is mandatory before court action.

13. CONTACT

For questions about these terms: Contact us on WhatsApp

Clockee

Via Raoul Chiodelli 202, 00132 Roma

VAT number: 17919161004